FAQs

Social Impact

Did you now that roughly 25% of the population does not have access to clean water?

Siptank is proud to donate portion of our profits to the Clean Water Fund.

We utilize Pledgeling in our e-commerce to transfer the funds directly from each purchase.

Siptank was designed with our planet in mind.

By using reusable tumblers, cups, mugs and bottles you're helping the environment by not using single-use plastic which harms our environment.

Moreover, Siptank is committed to using minimal packaging, and all of our packaging materials are either recyclable or compostable.

All of our products are BPA free.

Returns and exchanges

Typically, it will take 1-3 business days for us to process your order. Once processed, you will be on the carrier to deliver your product within the specified timeline from your chosen shipping method!

For full details, please visit our shipping policy.

We will gladly refund you within 30 days if the product has been unused and in original condition.

Please email us at hello@siptank.com to initiate the process.

Once we have received the product, we will refund you.

Please take a look at our full refund policy.

Yes, we do!

If Canada Post ships to you (our carrier of preference), then we will ship to you.

Please take a look at Canada Post's full list of countries.

Please email us immediately at hello@siptank.com to see if we can do something about it.

Unfortunately, we cannot refund you for incorrect shipping information.

About siptank

We are based out of Burlington, Canada!

Yes, all of our products are either double or triple insulated to make sure that your drinks stay at their respective temperature!

Our tumblers and bottles should only be washed by hand using soap and water.